Exchange & Return,Refund [International]

1. RETURN AND REFUND

• For return request, customer requires to login in an account.
• Complete and submit the return order request form within 07 days from the date of order delivery. Once the return order request has been received and reviewed, the return instructions will be emailed to you. Please ship the package back according to the instructions provided. The shipping cost will be borne by the customer.
• Once your returned item is received, our quality assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Shwenit Jewels Pvt.Ltd.), or damaged fall in rejection refund category. The customer will be informed for the final decision by e-mail.
• If your return is approved,then refund will be processed within 6 - 7 business days from when we receive the return package. The customer will be informed for approval acceptance and refund by e-mail.
• Only regular priced items may be refunded, unfortunately, sale items, customized orders and engraved jewellery itemscannot be refunded.
• Shipping fees are non-refundable.

2. EXCHANGE

• Currently, we do not accept any exchange request.