FAQs

To create an account simply clicks the sign in button and register now to fill in your details. Please create an account password which is unique and kept secure. You must notify Shwenit Jewels Pvt.Ltd. immediately of any unauthorized use of your account.

With a Shwenit Jewels Pvt.Ltd. account you will be able to enjoy the following benefits:

• Preview our new collections.
• Track your orders and review your order history.
• Save your address and card details so you can make the purchase process much easier
  and faster.
• Request for order cancellation and return. (Review the cancellation and return policy).

To reset your password, follow the ‘FORGOT YOUR PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old
password via email.

We are providing various payment options to make you feel comfortable. You can pay us by debit cards, credit cards, bank wire over USD 500 order and by PayPal.

We are providing freedom to our customers regarding the tracking of their orders. You can track your order during shipping and can find the tentative date of delivery. For this, you are required to log in your account and provide order id with billing email.

• For Express Shipping we charge 35 USD as an additional charge. Tracking details
  will be available after 24-48 hours of shipment. It takes normally 7-9 working
  days for product delivery.
• For Standard Shipping (free shipping) we use EMS India Post/USPS, which will take
  22-25 days for delivery.
• Customers/Buyers are responsible for any customs and import taxes, duties, gst, vat whichever is
  applicable in their countries.

• For cancellation request, customer requires to login in an account.
• In order to cancel an order, Shwenit Jewels Pvt.Ltd. must be contacted within 72
  hours of order placement either via email or via the order cancellation request
  form. Once an order has shipped it cannot be canceled.
• If work has already begun on your order, the applicable restocking/processing
  fee will be charged. The applicable restocking fee (20%) will be charged on
  order value.

• For return request, customer requires to login in an account.
• Complete and submit the return order request form within 07 days from the date of order
  delivery. Once the return order request has been received and reviewed, the
  return instructions will be emailed to you. Please ship the package back
  according to the instructions provided. The shipping cost will be borne by the customer.
• Once your returned item is received, our quality assurance department will review
  the returned item. Any items that show signs of wear or have been altered,
  resized (by a jeweller other than Shwenit Jewels Pvt.Ltd.), or damaged fall in
  rejection refund category. The customer will be informed for the final decision
  by e-mail.
• If your return is approved,then refund will be processed within 6-7 business days
  from when we receive the return package. The customer will be informed for
  approval acceptance and refund by e-mail.
• Only regular priced items may be refunded, unfortunately, sale items, customized
  orders and engraved jewellery items cannot be refunded.
• Shipping fees are non-refundable.

Currently, we do not accept any exchange request.

Further, you can read our policies for shipping, order cancellation, return and refund, service, terms and conditions, privacy and cookies etc. If you have any more questions for us, feel free to contact us at info@shwenitjewels.com .Shop with a Sparkle Smile!