Service Policy

1. SPECIAL ORDERS POLICY

Engraving is optional services from Shwenit Jewels Pvt.Ltd., if you want to engrave your lovely words on your jewellery, don’t hesitate to contact usfor engraving. However, the nature of some jewellery engraving is not possible, unique engraving and font might apply additional cost.  Contact Us

2. METAL PURITY

If you wish to place any of your favourite order in a different metal purity (14K or 18K), e-mail us at info@shwenitjewels.com and we will look into your request.

All special orders are not refundable or returnable. They will take around 3-4weeks’ time to deliver from the date of purchase.

3. LIMITED WARRANTY (PAID REPAIRS ONLY)

Sometimes, the prongs holding your diamond can become loose due to the wear and tear of everyday activities. This is not a reflection of poor craftsmanship - a ring that is worn regularly is more likely to become damaged. It’s important to keep your center and/or side stones tight so that they don’t fall out. Shwenit Jewels Pvt.Ltd. offer paid stone tightening service - all you have to do is pay for shipping + stone tightening service charge. Contact a Shwenit Jewels Pvt.Ltd. Customer Service Representative to arrange stone tightening service for your ring. The customer has to pay inbound and outbound shipping charges.E-mail us at info@shwenitjewels.com and we will look into your request.

If you need any repair services for jewellery purchased from Shwenit Jewels Pvt.Ltd.E-mail us at info@shwenitjewels.com and we will look into your request.Your jewellery can be mailed back to our office for evaluation. Once inspected, you will be notified for applicable repairing charges before any work is done to service your jewellery. The work will begin after receiving your written confirmation by e-mail. We will start work on your repair request after receiving shipping + repair charges in advance. The customer has to pay inbound and outbound shipping charges.

The After Sales Service Policy is only available to customers purchasing from Shwenit Jewels Pvt.Ltd. on chargeable basis.

• Shwenit Jewels Pvt.Ltd. determine that the product has been worked on or repaired by any party other than Shwenit Jewels Pvt.Ltd., or if the product forwarded to Shwenit Jewels Pvt.Ltd. is not manufactured by Shwenit Jewels Pvt.Ltd. then we will not provide any service to product. The customer has to pay inbound and outbound shipping charges.
• You are missing proof and date of purchase then we will not provide any service to product

Exclusions that will not be accepted as manufacturing defect and applied to the aftersales service policy includes:

• Precious metals change of color due to exposure of chemical, used while swimming and hot tubs or bathing.
• Precious metals bend of prong over time due to daily wear and requiring a refurbishment as its normal condition.
• Due to daily wear, stones to fall out as prongs get worn out.
• Loss of stone due caused by daily wear or other kinds of damage.